/ about me

I'm a Computer Science graduate from the University of Michigan, now working full-time as a full-stack developer on the Mobile Builders team at ServiceNow. I believe the true purpose of technology is to serve people, and AI is fundamentally reshaping how we approach and solve problems. Recently, I've been exploring LLM-driven UI generation and AI-powered enhancements to make enterprise platforms more intuitive and efficient.

Rishav Mitra profile photo

/ experience

ServiceNow

Software Engineer

ServiceNow

Jan 2024 - Present
  • Develop key features for Mobile App Builder and Mobile Card Builder, focusing on theming, accessibility, and platform integration across 800+ customer instances
  • Own end-to-end development of complex features including custom sorting behavior, shared component architecture, and API design while collaborating with product, quality engineering, and platform teams
  • Participate in case task rotations and partner with internal teams to triage complex defects, ensuring consistent platform behavior across products
  • Architect scalable solutions supporting 60% year-over-year adoption growth with over 1,400 monthly active users

Software Engineer

May 2023 – August 2023

  • Implemented 8 features for Mobile App Builder including intelligent theming, UX framework integration, and automated platform APIs
  • Contributed to component architecture discussions with focus on reusability and maintainability across mobile platform
  • Won 1st place out of 500+ participants at ServiceNow Engineering Hackathon for creating an AI-powered background scripts code editor that was later integrated into production platform
  • Created comprehensive onboarding documentation, SharePoint curriculum, and video walkthrough tutorials used by 100+ new ServiceNow engineers, contributing to 40% improvement in onboarding efficiency

Software Engineer

May 2022 – August 2022

  • Explored search and recommendation solutions for mobile workflows to enhance user experience
  • Resolved 16 bugs in Mobile App Builder related to developer workflows and platform compatibility
  • Presented mobile product demos at UTG Connect showcase event to audience of 2,000+ ServiceNow employees

Quality Engineer

May 2021 – August 2021

  • Built automation scripts to test Field Service Management mobile and web applications using Shadow DOM and mobile simulators
  • Designed DOM interaction tests and utilities, improving UI test reliability by 25%
  • Stabilized flaky tests to improve confidence and consistency in continuous integration runs

/ projects

Scribe

ServiceNow Hackathon Project

1st Place Winner

Revolutionary code editor update for ServiceNow platform after 18 years

Scribe transformed the longstanding ServiceNow platform's background script code editor with an innovative update after 18 years! By integrating a custom version of the Monaco code editor, Scribe introduced a host of new functionalities, including real-time error detection, automatic formatting, code caching, and intelligent auto-completion. Scribe ranked 1st place in the company-wide engineering hackathon, endorsed by ServiceNow executives.

Conceptualized Idea Developed App Created Video

Fluid

ServiceNow Hackathon Project

Mobile app for developers to monitor stories, defects, and pull requests

Fluid is a mobile application designed to streamline developer workflows by providing real-time access to critical project information. The app enables developers to monitor user stories, track defects, and review pull requests directly from their mobile devices, ensuring they stay connected to their projects even when away from their workstations.

Mobile Development API Integration Real-time Updates

Stub

ServiceNow Hackathon Project

Integrated task management bot for Microsoft Teams

Stub is an innovative Microsoft Teams bot that revolutionizes task management within collaborative workspaces. By seamlessly integrating with Teams channels, Stub enables users to create, assign, and track tasks directly within their communication platform, eliminating the need to switch between multiple applications and significantly improving team productivity.

Bot Development Microsoft Teams Task Management

MotivateKids

Founder of Nonprofit Organization

Nonprofit dedicated to making learning fun for underprivileged students

MotivateKids is a nonprofit organization I founded with the mission of making education engaging and accessible for underprivileged students. Through innovative teaching methods, interactive workshops, and mentorship programs, we work to bridge the educational gap and inspire a love for learning in children who might otherwise lack educational opportunities.

Nonprofit Leadership Education Community Impact

more projects

Log Manager

Advanced log file management tool with rapid search capabilities

Log Manager

Developed a log file management tool utilizing advanced algorithms to enable rapid search and analysis of extensive log files, leveraging filters based on log timestamp, category, and keywords.

Streamlined log analysis by organizing essential logs into a dedicated excerpt list for instant reference, enhancing productivity during troubleshooting and development processes.

Euchre

C++ trick-taking card game with strategic AI bot

Euchre

Programmed a trick-taking card game in C++ that allows teams to accumulate points by winning tricks.

Developed an AI bot that exhibits strategic decision-making, responding to both human input and dynamic game conditions, creating a challenging and engaging experience for players

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